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報告:蘋果iOS應用比安卓應用更愛抽風

Philip Elmer-DeWitt 2014年04月03日

蘋果(Apple)公司內部流傳著一個老笑話,那就是史蒂夫·喬布斯周圍是一片“現實扭曲力場”:你離他太近的話,就會相信他所說的話。蘋果的數百萬用戶中已經有不少成了該公司的“信徒”,而很多蘋果投資者也賺得盆滿缽滿。不過,Elmer-DeWitt認為,在報道蘋果公司時有點懷疑精神不是壞事。聽他的應該沒錯。要知道,他自從1982年就開始報道蘋果、觀察史蒂夫·喬布斯經營該公司。
調研公司的數據顯示,谷歌在“姜餅”之后推出的三個Android版本、奇巧、冰淇淋三明治以及果凍豆故障率大約僅為蘋果最新版操作系統iOS 7.1的一半(約為0.7%)。同時,蘋果iPad 和iPhone應用程序崩潰頻率也要高于三星Android設備。

上圖為蘋果各型號iPhone(藍色)和iPad(黃色)以及不同品牌安卓智能手機(藍色)和平板電腦(黃色)的程序崩潰率對比情況。來源:Crittercism.

????從本文所附的圖表中,《紐約時報》(New York Times)的昆汀?哈代硬是得出了他希望看到的結論,這也情有可原。

????在上周五的《紐約時報》上,哈代總結了一份關于移動應用程序崩潰率的新報告。他寫道,在谷歌(Google)Android操作系統上運行的程序比在蘋果(Apple)iOS上運行的應用程序更常出故障。

????哈代補充道:“iOS 7.1的故障率最低,很可能要部分歸功于蘋果嚴格控制進入蘋果應用商店的應用程序。”

????上面可能是哈代期望看到的結論,但數據反映的情況卻不是這樣。

????哈代援引的這份報告名為《移動體驗基準》(Mobile Experience Benchmark),上周四由總部位于舊金山的性能分析公司Crittercism發布。這家公司跟蹤了10億用戶一個月的時間,每天監控30多億次未指明的“事件”。

????它的研究結果表明,正如哈代所言,蘋果最新版iOS,即iOS 7.1的應用程序故障率為1.6%,表現優于此前所有版本的iOS,也略優于Android 2.3版本“姜餅”(“姜餅”的應用程序故障率為1.7%)。

????但姜餅推出已經有四年時間了。谷歌之后推出的三個Android版本——奇巧(KitKat)、冰淇淋三明治(Ice Cream Sandwich)以及果凍豆(Jelly Bean)故障率大約僅為蘋果最新版操作系統的一半(約為0.7%),比起iOS 7.0(故障率為2.1%)和iOS 6.0(故障率2.5%)就更不用說了。

????《移動體驗基準》報告還指出,三星(Samsung)智能手機和平板電腦死機率在各平臺上都比蘋果iPhone和iPad低。但這一點在客戶滿意度的評級上還沒有得到體現。根據市場咨詢公司JD Power 去年10月發布的報告,在美國電話電報公司(AT&T)和威瑞森(Verizon)平臺上iPhone得分較高,而三星設備在斯普林特(Sprint)和T-Mobile平臺上得分較高。

????Crittercism的資金部分來自谷歌創投(Google Ventures),這一點可能會遭人非難。但這家公司兩年前也曾發布過一份類似的報告,結論也與此類似,當時曾獲得眾多媒體報道,而蘋果對此未置一詞。如果它的研究方法存在致命缺陷,應該有人會發現。(財富中文網)

????譯者:項航

????Quentin Hardy may be forgiven for looking at the attached charts and seeing what he expected to see.

????Summarizing a new report on the failure rate of mobile apps, he wrote in Friday's New York Times that apps running on Google's (GOOG) Android operating system crash more frequently than apps running on Apple's (AAPL) iOS.

????"iOS 7.1 has the fewest crashes," he adds, "most likely thanks in part to the way Apple controls what apps go into its store."

????That may be what Hardy expected to see. But that's not what the data show.

????The report, Mobile Experience Benchmark, was issued Thursday by Crittercism, a San Francisco-based performance analytics firm that tracked a billion users for a month, monitoring more than 3 billion unspecified "events" per day.

????The results showed, as Hardy reported, that the newest version of Apple's iOS -- 7.1 -- had an app-crash frequency of 1.6%, better than any previous version of iOS and hair better than Android 2.3 "Gingerbread" (1.7%).

????But Gingerbread is more than four years old. Newer Android releases -- KitKat, Ice Cream Sandwich and Jelly Bean -- crash roughly half as frequently (0.7%) as Apple's newest version. They are even more stable than iOS 7.0 (2.1%) and iOS 6.0 (2.5%).

????The report also found that Samsung's smartphones and tablets crash less frequently than Apple's iPhones and iPads, right across the board. That's not yet reflected in the customer satisfaction ratings. In J.D. Power's Oct. 2013 report, iPhones scored better at AT&T (T) and Verizon (VZ), and Samsung's devices did better at Sprint (S) and T-Mobile (TMUS).

????Crittercism's start-up was funded in part by Google Ventures, which might raise some eyebrows. But it issued a similar report two years ago with similar findings that got a lot of press and no comment from Apple. If there was a fatal flaw in the methodology, nobody seems to have found it.

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