兼容并包

????我從未對女童軍團的發展方向產生過任何疑問。從一開始，我們就與組織內的各級領導者分享了我們的使命和研究成果——這是我用杯子和碟子創造的一個概念，即循環管理。每個人都是團隊的一員；沒有所謂的上下級之分。每個人都受到應有的尊敬。這個組織創造并實踐這一理念——這個理念變成了組織自己的理念。董事會成員和員工的組成非常多樣化，涵蓋所有種族和族裔群體。我們所從事的，是一場偉大的運動。我們有奇妙的凝聚力。我們把種族和民族的代表人數增加了二倍多。這是最美妙的體驗。

追求完美

????我一直秉持的一個理念是，只有各領域最好的人士才有資格為女孩們提供服務。我們擁有一支由哈佛商學院（Harvard Business School）教授組成的團隊。比如，里賈納?赫茨琳杰和吉姆赫斯克特為我們策劃了公司管理研討會，史上最偉大的領導人之一約翰?W?加德納對我們的董事會成員進行了培訓。這一理念也被應用到了一些小事情上，比如改善我們寒酸土氣的制服。1978年，我邀請美國首屈一指的設計師候司頓為65萬名女性設計富有現代氣息的制服，女童軍團的絕大多數人從未穿過由候司頓設計的衣服。他說：“我愿意接受這項工作。” 六年后，潮流改變了，美國的王牌設計師變成了比爾?布拉斯。因此，我又帶著我的故事去找他，他同樣欣然應允。這兩款設計都很漂亮，而且很實用。我們自己生產服裝，所以衣服的價格就被降到了最低程度。這件事對鼓舞員工士氣發揮了很大作用。

Be inclusive

????I never had any question about the direction we were going in at the Girl Scouts. We shared our mission and research with all levels of leaders from the very beginning -- a concept I created using cups and saucers, called circular management. Everyone was on a team; there were no superiors or subordinates. There was respect for all people. The group helped create and test the idea -- and it was theirs. We had richly diverse boards and staff, and reached out to all racial and ethnic groups. We were one great movement. There was marvelous cohesion. We more than tripled racial and ethnic representation. It was the most beautiful experience.

Accept only the best

????I always had this philosophy that only the best is good enough for those who serve girls. We had a team of Harvard Business School professors, like Regina Herzlinger and Jim Heskett, who developed corporate management seminars, and John W. Gardner, one of the greatest leaders ever, trained our board. It was about the small things too, like our dowdy polyester uniforms. In 1978 I asked Halston, the No. 1 American designer, to design contemporary uniforms for 650,000 women, most of whom would never own a Halston. And he said, "I'll do it." Six years later, times changed, and Bill Blass was the greatest designer in our country. So I went to him with my story, and he, too, agreed. Both designs were beautiful and functional. We manufactured them ourselves, so they were minimally priced. That did a great deal for staff morale.