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公司也要成為社交達人

公司也要成為社交達人

John Hagel III, John Seely Brown 2011年06月21日
以開放的心態與其他公司合作,將會獲得更多意想不到的新發現和合作伙伴,也必然能得到更大的回報。

????不論在世界的哪個角落,我們購買的品牌服裝背后都有一家鮮為人知的公司——利豐公司(Li & Fung)。這家總部位于中國的企業擁有一個全球性的服裝工業供應鏈網絡,其中包括10,000多家商業合作伙伴。

????利豐之所以讓人印象深刻,不僅僅是因為它的規模和多樣化。如果有人問起利豐的合作伙伴,為什么要加入利豐的網絡,他們給出的首要原因是,與單打獨斗或加入其他網絡相比,加入這個網絡,他們可以學得更快。利豐非常清楚,在一個競爭異常激烈的行業,幫助業務合作伙伴不斷提高,對于保持持續的優勢至關重要。

????二十世紀七十年代,馮國經與馮國綸兩兄弟接管了這家家族企業,從那時起,他們便開始著手進行公司的轉型,使其成為一個老練的組織者,管理著一個覆蓋全球的、龐大的供應鏈網絡。在這個增長緩慢的傳統行業,利豐一直保持兩位數的增長速度。

????利豐從服裝廠挖掘管理人才,組成公司的管理核心,這是它成功轉型的根本原因。利豐的管理人員只需花15分鐘在制造商的工廠里走上一圈,就可以摸清它的生產能力,即使工廠經理說的是另一套。

????通過這一用人舉措,同時,基于兩方面的關鍵因素,利豐獲得了潛在合作伙伴的信任,并與他們共同確立了學習流程。首先,利豐的潛在合作伙伴意識到,坐在談判桌對面的人對己方的運營狀況知根知底,沒法做手腳,必須本著誠信的原則進行合作。其次,潛在合作伙伴也開始看到,對方在服裝制造行業見多識廣,己方有機會從對方身上學到東西 ,或許還可以根據對方提供的見解,改善自己的運營。

????利豐公司的商業合作伙伴網絡代表了一種理想的動態商業生態系統,即不同市場參與者組織在一起,互相協助,共同完善。這種生態系統可以充分利用多家公司的資源和能力,支持組織者以及其他參與者的商業計劃。這種生態系統的組織者不是以僵化的眼光看待公司的資源,而是致力于幫助體系參與者加快學習的速度,穩步提升公司的業績,使現有的資源實現增值。

????許多公司高管都非常清楚,通過與其他公司合作可以達到事半功倍的效果。但是商業合作伙伴通常只能通過律師和公司的業務發展類型來了解公司,對公司的運營情況卻知之甚少。原因在于,我們通常以靜止地眼光看待合作伙伴能為我們提供的資源。這樣,問題就迅速變成了如何切分現有的“蛋糕”,因此需要談判高手來確保我們獲得盡可能多的利益。

靜態 vs. 動態商業生態系統

????作為最常見的商業合作類型,靜態生態系統存在先天的缺陷,即無法充分挖掘參與者的潛力。公司高管建立這種系統是因為他們意識到與第三方合作的價值,這一點是值得肯定的;但同時,靜態的生態系統認定建立合作關系的潛在利益是有限的——這種利益固定不變,唯一的任務就是找出利益所在、占有利益。當然,要使這種有限的生態系統有效運行,所有參與者必須有利可圖,比如可以獲得互補產品或服務,或者有價值的信息等。

????靜態生態系統通常采用中心輻射型組織結構,在這種結構中,參與者與組織者保持雙向溝通,但與同一系統的其他參與者卻很少有聯系。組織者也不會投入時間和精力來培養參與者的能力。結果,在這種生態系統中,個體參與者的學習主要是通過事后的思考孤立進行的。

????即使最受歡迎的大眾外包方法也是一種靜態生態系統。組織者從中獲得的利益遠遠高于參與者。例如,網飛公司(Netflix)希望通過大獎賽的形式獲得更有效的客戶推薦運算法則,而截至目前,主要的受益人是網飛公司自身。

????在動態生態系統里,更多的合作伙伴之間可以交換信息,相互學習。因此,可以為市場提供的總價值將以更快的速度增加,進而創造更大的經濟“蛋糕”,供所有參與者共同分享。在這種系統中,每個參與者很少因為利益分配發生爭執。參與者之間彼此學到的越多,相互的信任度便會越高,進而形成一個良性循環。

????靜態系統傾向于培養“零和”世界觀——即一方有所得,另一方必然有所失。這種世界觀不鼓勵彼此的信任,會破壞長久合作的基礎。

如何建立動態商業生態系統

????公司可以從傳統的靜態生態系統出發,逐步建立信任,創造相互學習的機會。100多年前,利豐在創立之初扮演的便是一個傳統的“月老”角色——將西方服裝設計師介紹給中國的制造商,從中收取傭金,而合作的方式則由雙方自行確定。

????或許在最開始可以采取這樣的溫和措施:將雙方的業務主管人員介紹給彼此,推動雙方制定出績效改良方案(而不僅僅是降低成本),由雙方共同執行。

????如果企業想要發展自己的商業生態系統,應該把自己當作派對的主人。如果第一批到場的客人聰明迷人,那么,很容易就能吸引到其他人參與其中。當然,不能停留在這個階段,而應該把客人介紹給彼此認識,使他們可以相互學習,同時提出有趣的問題來作為談論的話題。動態生態系統正如這種派對——它們要求公司付出更多的努力,但回報也同樣驚人。

????

????Behind many of the labels on clothing we buy in stores throughout the world, there is a company few know about -- Li & Fung. This company, based in China, runs a global supply network for the apparel industry that includes more than 10,000 business partners.

????It is not just the scale and diversity of this network that is impressive. If you ask Li & Fung's business partners why they are part of this network, the top reason they offer is that they learn faster as part of this network than they ever could on their own or as part of any other network. Li & Fung understands that helping their business partners improve is a key to building a sustainable advantage in an extremely competitive industry.

????Two brothers -- Victor and William Fung took over the family business in the mid-1970s and began to transform it into a sophisticated organizer of a vast, global network of companies. Li & Fung has enjoyed a sustained history of double-digit growth in a traditionally low growth business.

????The company's transformation largely stems from its decision to hire a cadre of former managers of apparel manufacturing plants. These folks could do a 15-minute walk-through of a manufacturer and tell you exactly what the plant could do, even if the manager was claiming otherwise.

????With this move, Li & Fung built trust and launched the learning process with its potential partners for two critical reasons. The prospective Li & Fung partner realized that the person sitting on the other side of the table had a deep understanding of its operations, so they couldn't pull a fast one on them and they needed to play it straight. The prospective partner also began to see that there was an opportunity to learn from someone who had seen a lot of different manufacturing operations and could probably provide interesting insight on how to up their own operations game.

????Li & Fung's network of business partners represents an ideal example of a dynamic business ecosystem, a gathering of companies where different players help each other get better faster by working together. These ecosystems take advantage of the strengths and capabilities of many companies to support the business initiatives of their organizers and other participants. Rather than treating the resources of these companies as fixed, the organizers of these ecosystems are dedicated to finding ways to help participants learn faster so that they can steadily improve their performance and increase the value of their resources.

????While many executives understand that they can do more with less by connecting with other companies, our business partners often only see us through the lawyers and business development types that may know very little about the operational aspects of the businesses they are dealing with. That's because we generally take a static view of the resources available from our partners. With a static view, the issue quickly becomes who gets what share of the existing pie, hence the need for skilled negotiators to make sure we get as much as we can.

Static vs. dynamic business ecosystems

????Static ecosystems are the most common type of business collaboration, but they often do not take full advantage of the participant's potential. Executives establish these ecosystems when they realize the value of connecting with third parties. That's fine, but it assumes that the potential benefits of setting up a relationship are finite -- they are what they are and the only task is to find them and take advantage of them. Of course, for even these limited ecosystems to work, all participants must find some value in participating, such as access to complementary products or services, or valuable information.

????Static ecosystems are typically organized in a hub and spoke fashion, where participants maintain two-way communication with the organizer but have little contact with other participants in the same community. The organizer invests little time and effort in developing the capabilities of participants. As a result, any learning in such an ecosystem is largely an after-thought, driven by individual participants working in isolation.

????Even the popular method of crowdsourcing operates as a static ecosystem. It benefits the organizer much more than the contributors. Netflix (NFLX) was, by far, the main beneficiary of its contest to gain a better recommendation algorithm for customers, for example.

????With dynamic ecosystems, however, as more partners exchange information and learn from each other, the total value that can be delivered to the market grows at a much more rapid rate, creating a rapidly expanding economic pie that can be distributed among participants. In that kind of world, there are far fewer battles over who gets what split of the pie. The more participants learn from each other, the more they trust each other, spawning a virtuous circle.

????Static ecosystems tend to foster a "zero-sum" view of the world -- if you win, I will have to lose. This view doesn't encourage trust and undermines any efforts to keep the collaboration alive.

How to build a dynamic business ecosystem

????You can start with a conventional static ecosystem and take incremental steps to build trust and learning opportunities. Li & Fung started over 100 years ago as a conventional matchmaker ecosystem -- Li &Fung would introduce one Western apparel designer to one Chinese manufacturer, take a commission and leave it to the two parties to find ways to collaborate.

????Perhaps a first, modest step would be to introduce operating line managers from both sides to each other and urge them to come up performance improvement initiatives (not just cost reductions) that they could pursue together.

????As you look to develop your own business ecosystems, think of yourself as the host of an exciting party. The initial guests, if they are smart and engaging, will make it easier to attract others. But don't stop there -- introduce guests to each other who might be able to learn from each other and pose an interesting question to get the conversation started. Dynamic ecosystems are like those kinds of parties -- they require a lot more work but the rewards can be quite phenomenal.

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