如果你讓高級人工智能模型為四季酒店(Four Seasons)推薦理想的首席執行官,我想它會推薦像亞歷杭德羅·雷納爾(Alejandro Reynal)這樣的人。四季酒店是比爾·蓋茨(Bill Gates)旗下的豪華酒店集團,在47個國家經營著130家酒店,并在游艇、噴氣式飛機和世界上最高檔的酒吧和餐廳提供“體驗式服務”。
雷納爾看起來就是理想候選人:這位50歲出頭的酒店業高管衣冠楚楚,注重保持健康,住宅位于邁阿密(一個充斥著新豪華樓盤的城市)。他畢業于哈佛商學院(Harvard Business School),談吐彬彬有禮,渾身散發出的氣息與這家酒店集團的高端待客之道不謀而合。
四季酒店經營的酒店和度假酒店數量達到130家
在今天的首席執行官議程中,雷納爾的回答強化了這一形象。他透露,一些高層管理者確實以教科書式的方式生活并進行領導。雷納爾每天早上5點起床進行鍛煉和冥想,喜歡在每天下班后清理收件箱,并以可口可樂公司(Coca-Cola)前首席執行官羅伯特·戈伊蘇埃塔(Roberto Goizueta)等管理階層大佬為榜樣。他的簡歷看起來就像幻想世界里的首席執行官。
在我們提出的私人的問題中,如果說本系列的其他首席執行官表現出了一些怪癖或特殊的個性特征,而雷納爾卻沒有表現出任何怪癖或特殊的個性特征。作為消費者,他最喜歡哪家公司?他起初說是四季酒店,后來又說是瑞士高端鋼筆制造商萬寶龍(Montblanc)。就連我們的Zoom遠程對話都安排得恰到好處。
盡管如此“完美”并不是我的風格(我的收件箱里目前有8307封未讀郵件,一周能鍛煉一次就不錯了),但我發現,世界上最豪華酒店集團的掌門人確實很符合這個形象。這可能是迄今為止最流暢、最精致的“首席執行官議程”。這對我來說沒什么。
為精簡起見,本訪談經過編輯。
言歸正傳
《財富》:你在公司里正在進行的最重要的項目是什么?
亞歷杭德羅·雷納爾:當我20個月前加入四季酒店時,我就知道這家公司是行業領導者。但為了在不斷變化的競爭和市場環境中保持領先地位,我們啟動了一項戰略更新,并制定了明晰的多年期計劃。我們的愿景是通過提供真誠和無與倫比的服務體驗,成為最令人向往的豪華酒店和住宅品牌。
無論是在我們非凡的酒店和度假酒店享受休閑或商務體驗,還是居住在我們的品牌住宅中,或是乘坐我們的私人飛機或即將推出的游艇進行人生愿望清單之旅,我們都在不斷提升客人的四季酒店體驗。
你最看好整個社會和經濟的哪個長期趨勢?哪一個最讓你擔憂?
我很看好酒店行業的長期前景。在人類體驗和探索欲望的驅動下,旅游業將繼續發展壯大。另外,在考慮周到的情況下,擁抱提升客人和員工體驗的人工智能技術,對我來說也是有價值的長期趨勢。四季酒店始終以客人為中心。我們的個性化、即興護理始終是工作核心,這一點永遠不會改變,但技術為提供更高水平的個性化服務帶來了巨大機遇。
提高效率
你每天幾點起床,晨練的哪一部分為一天的工作做好準備?
我早上5點起床,以鍛煉和簡短的冥想開始一天的生活。如果不出差,我會和家人一起吃早餐。對我來說,這是一天生活的完美開始。我住在邁阿密,如果有機會的話,我也會去海灘跑步或在海里游泳。戶外活動是我健康日?;顒拥幕A部分,有助于我以專注的心態開始新的一天。
你使用了哪些應用程序或方法來提高工作效率?
我喜歡我的工作,因為我的角色具有多樣性。對我來說,每天都是不同的。盡管如此,我還是會根據自己能帶來最大影響的領域,花時間進行規劃和優先級排序。在很多事情上,你很容易分散精力。如果別人能做,那就不是我該做的。在每一次互動中全身心地投入也非常重要,我會有意識地這樣做。
我還保持著一個習慣,那就是在下班時清理收件箱。我不愿成為障礙,也希望為團隊提供決策支持。在應用程序方面,除了常用的電子郵件、短信和日歷工具外,我還佩戴了WHOOP健身手環,有助于我平衡和跟蹤健身和健康目標。
誰是你的“私人董事會”成員?
毫無疑問是我的妻子和兄弟。他們的視角和坦誠讓我腳踏實地,忠于自我。
私人問題
你最近或過去讀過的哪本書對你有啟發?
我最近讀了馬克·海曼醫生(Dr. Mark Hyman)的《永葆青春:健康長壽的秘訣》(Young Forever: The Secrets to Living Your Longest, Healthiest Life)。身心健康對我來說至關重要。我比以往任何時候都更清楚地認識到,為了實現個人和職業成功,把時間花在自己身上并保持生活平衡的重要性。
如果可以問你的偶像一個問題,你會問誰,問什么?
我非常敬佩的一位企業領袖是已故的可口可樂公司前首席執行官羅伯特·戈伊蘇埃塔。在他任職期間,他不僅為公司和股東創造了巨大價值,還創造了獨特的公司文化。在我20歲出頭的時候,他對我的一次善舉激勵我從事管理工作,對我的人生產生了重大影響。這段經歷激勵我追隨他的道路,并努力為他人帶來類似的改變。如果可以的話,我想感謝他給我職業生涯帶來的深刻影響。
作為消費者,你最喜歡哪家公司,為什么?
毫無疑問,是四季酒店。這是一家我仰慕已久的公司,現在有機會以總裁兼首席執行官的身份領導這個團隊,我深感榮幸。60多年來,四季酒店一直走在行業的最前沿,不斷突破極限,提升奢華服務,始終將用心和善意放在首位。這些不僅僅是理想,而是我們身份的核心(這要歸功于我們強大的企業文化和令人難以置信的團隊)。
但作為消費者,我最喜歡的品牌之一是萬寶龍。幾十年前,當我開始職業生涯時,我得到了一支萬寶龍鋼筆。從那一刻起,我就養成了隨身攜帶鋼筆和萬寶龍筆記本的傳統,用來記錄待辦事項、想法和筆記?,F在,我已經用過上百個筆記本,里面記錄了我職業生涯的所有內容。盡管如今出現了數字工具,但用精致的鋼筆和設計精美的筆記本來記錄是無可替代的。多年來,我還為自己的萬寶龍系列添置了袖扣、公文包和手提箱,進一步拓展了我與萬寶龍這個品牌的關系,它已成為我職業生涯的一部分。(財富中文網)
譯者:中慧言-王芳
如果你讓高級人工智能模型為四季酒店(Four Seasons)推薦理想的首席執行官,我想它會推薦像亞歷杭德羅·雷納爾(Alejandro Reynal)這樣的人。四季酒店是比爾·蓋茨(Bill Gates)旗下的豪華酒店集團,在47個國家經營著130家酒店,并在游艇、噴氣式飛機和世界上最高檔的酒吧和餐廳提供“體驗式服務”。
雷納爾看起來就是理想候選人:這位50歲出頭的酒店業高管衣冠楚楚,注重保持健康,住宅位于邁阿密(一個充斥著新豪華樓盤的城市)。他畢業于哈佛商學院(Harvard Business School),談吐彬彬有禮,渾身散發出的氣息與這家酒店集團的高端待客之道不謀而合。
四季酒店經營的酒店和度假酒店數量達到130家
在今天的首席執行官議程中,雷納爾的回答強化了這一形象。他透露,一些高層管理者確實以教科書式的方式生活并進行領導。雷納爾每天早上5點起床進行鍛煉和冥想,喜歡在每天下班后清理收件箱,并以可口可樂公司(Coca-Cola)前首席執行官羅伯特·戈伊蘇埃塔(Roberto Goizueta)等管理階層大佬為榜樣。他的簡歷看起來就像幻想世界里的首席執行官。
在我們提出的私人的問題中,如果說本系列的其他首席執行官表現出了一些怪癖或特殊的個性特征,而雷納爾卻沒有表現出任何怪癖或特殊的個性特征。作為消費者,他最喜歡哪家公司?他起初說是四季酒店,后來又說是瑞士高端鋼筆制造商萬寶龍(Montblanc)。就連我們的Zoom遠程對話都安排得恰到好處。
盡管如此“完美”并不是我的風格(我的收件箱里目前有8307封未讀郵件,一周能鍛煉一次就不錯了),但我發現,世界上最豪華酒店集團的掌門人確實很符合這個形象。這可能是迄今為止最流暢、最精致的“首席執行官議程”。這對我來說沒什么。
為精簡起見,本訪談經過編輯。
言歸正傳
《財富》:你在公司里正在進行的最重要的項目是什么?
亞歷杭德羅·雷納爾:當我20個月前加入四季酒店時,我就知道這家公司是行業領導者。但為了在不斷變化的競爭和市場環境中保持領先地位,我們啟動了一項戰略更新,并制定了明晰的多年期計劃。我們的愿景是通過提供真誠和無與倫比的服務體驗,成為最令人向往的豪華酒店和住宅品牌。
無論是在我們非凡的酒店和度假酒店享受休閑或商務體驗,還是居住在我們的品牌住宅中,或是乘坐我們的私人飛機或即將推出的游艇進行人生愿望清單之旅,我們都在不斷提升客人的四季酒店體驗。
你最看好整個社會和經濟的哪個長期趨勢?哪一個最讓你擔憂?
我很看好酒店行業的長期前景。在人類體驗和探索欲望的驅動下,旅游業將繼續發展壯大。另外,在考慮周到的情況下,擁抱提升客人和員工體驗的人工智能技術,對我來說也是有價值的長期趨勢。四季酒店始終以客人為中心。我們的個性化、即興護理始終是工作核心,這一點永遠不會改變,但技術為提供更高水平的個性化服務帶來了巨大機遇。
提高效率
你每天幾點起床,晨練的哪一部分為一天的工作做好準備?
我早上5點起床,以鍛煉和簡短的冥想開始一天的生活。如果不出差,我會和家人一起吃早餐。對我來說,這是一天生活的完美開始。我住在邁阿密,如果有機會的話,我也會去海灘跑步或在海里游泳。戶外活動是我健康日?;顒拥幕A部分,有助于我以專注的心態開始新的一天。
你使用了哪些應用程序或方法來提高工作效率?
我喜歡我的工作,因為我的角色具有多樣性。對我來說,每天都是不同的。盡管如此,我還是會根據自己能帶來最大影響的領域,花時間進行規劃和優先級排序。在很多事情上,你很容易分散精力。如果別人能做,那就不是我該做的。在每一次互動中全身心地投入也非常重要,我會有意識地這樣做。
我還保持著一個習慣,那就是在下班時清理收件箱。我不愿成為障礙,也希望為團隊提供決策支持。在應用程序方面,除了常用的電子郵件、短信和日歷工具外,我還佩戴了WHOOP健身手環,有助于我平衡和跟蹤健身和健康目標。
誰是你的“私人董事會”成員?
毫無疑問是我的妻子和兄弟。他們的視角和坦誠讓我腳踏實地,忠于自我。
私人問題
你最近或過去讀過的哪本書對你有啟發?
我最近讀了馬克·海曼醫生(Dr. Mark Hyman)的《永葆青春:健康長壽的秘訣》(Young Forever: The Secrets to Living Your Longest, Healthiest Life)。身心健康對我來說至關重要。我比以往任何時候都更清楚地認識到,為了實現個人和職業成功,把時間花在自己身上并保持生活平衡的重要性。
如果可以問你的偶像一個問題,你會問誰,問什么?
我非常敬佩的一位企業領袖是已故的可口可樂公司前首席執行官羅伯特·戈伊蘇埃塔。在他任職期間,他不僅為公司和股東創造了巨大價值,還創造了獨特的公司文化。在我20歲出頭的時候,他對我的一次善舉激勵我從事管理工作,對我的人生產生了重大影響。這段經歷激勵我追隨他的道路,并努力為他人帶來類似的改變。如果可以的話,我想感謝他給我職業生涯帶來的深刻影響。
作為消費者,你最喜歡哪家公司,為什么?
毫無疑問,是四季酒店。這是一家我仰慕已久的公司,現在有機會以總裁兼首席執行官的身份領導這個團隊,我深感榮幸。60多年來,四季酒店一直走在行業的最前沿,不斷突破極限,提升奢華服務,始終將用心和善意放在首位。這些不僅僅是理想,而是我們身份的核心(這要歸功于我們強大的企業文化和令人難以置信的團隊)。
但作為消費者,我最喜歡的品牌之一是萬寶龍。幾十年前,當我開始職業生涯時,我得到了一支萬寶龍鋼筆。從那一刻起,我就養成了隨身攜帶鋼筆和萬寶龍筆記本的傳統,用來記錄待辦事項、想法和筆記。現在,我已經用過上百個筆記本,里面記錄了我職業生涯的所有內容。盡管如今出現了數字工具,但用精致的鋼筆和設計精美的筆記本來記錄是無可替代的。多年來,我還為自己的萬寶龍系列添置了袖扣、公文包和手提箱,進一步拓展了我與萬寶龍這個品牌的關系,它已成為我職業生涯的一部分。(財富中文網)
譯者:中慧言-王芳
If you’d ask an advanced AI model to come up with the ideal CEO for Four Seasons, the luxury hospitality group owned by Bill Gates that operates 130 hotels in 47 countries, and offers “experiential offerings” on yachts, jets, and the world’s most exclusive bars and restaurants, I figure it would suggest someone like Alejandro Reynal.
Reynal looks the part: in his early 50s, the hospitality executive is well-groomed, likes to stay fit, and has his home base in Miami, a city that bathes in new luxury developments. The Harvard Business School graduate also speaks in a polished and polite way, exuding the sense of high-end hospitality synonymous with the hotel group.
130:THE NUMBER OF HOTELS AND RESORTS OPERATED BY FOUR SEASONS
Reynal’s answers in today’s CEO Agenda reinforce that image. He reveals that some top managers really do live and lead in a textbook way. Reynal gets up at 5 a.m. for a workout and meditation, likes to clear his inbox at the end of each day, and looks up to giants of the managerial class, such as Roberto Goizueta, the former Coca-Cola CEO. His CV looks like that of a CEO in a fantasy world.
If other CEOs in this series indicate some hints of eccentricity or peculiar personality traits, in our more personal questions, Reynal displayed none of it, either. His favorite company as a consumer? Four Seasons, he said at first, before reverting to Montblanc, the Swiss high-end pen manufacturer. Even our Zoom conversation was timed to perfection.
Though being so “perfect” isn’t my style – my inbox is currently at 8,307 unread, and I’m lucky if I get a workout once a week – I found it somehow fitting that the head of the world’s most luxurious hospitality group does live up to the image. This may be the smoothest, most polished “CEO Agenda” so far. And that’s alright with me.
This interview has been edited for brevity.
Down to business
Fortune: What is the single most important project you are working on with your company?
Alejandro Reynal: When I joined Four Seasons 20 months ago, I knew the company was an industry leader. But to stay ahead amidst an evolving competitive and market landscape, we initiated a strategic refresh with a clear multi-year plan. Our vision is to be the most aspirational luxury hospitality and residential brand through genuine and unparalleled service experiences.
Whether it’s a leisure or business experience at one of our extraordinary hotels and resorts, living in our branded residences or a bucket-list journey on our private jet or upcoming yacht, we’re continuously elevating the Four Seasons experience for our guests.
Which long-term trend are you most bullish about for society and the economy at large? Which one makes you most worried?
I’m bullish about the long-term prospects of our industry. Travel and tourism will continue to evolve and grow driven by the human desire to experience and explore. Separately, thoughtfully embracing technologies like AI in a way that enhances the experience of our guests and employees is also a relevant long-term trend for me. Four Seasons has always been guest-centric. Our personalized, unscripted care remains at the heart of what we do and that will never change. But enabling an even higher level of service and personalization through technology is a tremendous opportunity.
Being productive
What time do you get up, and what part of your morning routine sets you up for the day?
I wake up at 5 a.m. and start my morning with a workout and a short meditation. If I’m not traveling, I’ll always have breakfast with my family. For me, this is the perfect start to the day. Living in Miami, I’ll also go for a beach run or swim in the ocean when possible. Getting outdoors is a grounding part of my wellness routine and helps me start the day with a focused mindset.
What apps or methods do you use to be more productive?
I enjoy what I do because of the diverse nature of my role. Every day for me is different. Having said this, I do spend time planning and prioritizing based on where I can create the most impact. It’s very easy to dilute yourself in many things. If someone else can do it, it’s not for me to do. Being fully present in each interaction is also very important and I’m intentional about it.
One habit that I also maintain is clearing my inbox at the end of my day. I don’t like to be a bottleneck. I want to enable decision-making for my teams. In terms of apps, beyond the usual email, messaging and calendar tools, I wear a WHOOP device. It helps me balance and keep track of my fitness and wellness goals.
Who is on your “personal board”?
Without a doubt my wife and my brother. Their perspective and honesty keep me grounded and true to myself.
Getting personal
What book have you read, either recently or in the past, that has inspired you?
I recently read Young Forever: The Secrets to Living Your Longest, Healthiest Life, by Dr. Mark Hyman. Physical and mental wellness are critical to me. More than ever, I recognize the importance of dedicating time to yourself and maintaining a balanced life for personal and professional success.
If you could ask your idol one question, who would it be, and what would you ask?
One corporate leader I deeply respect is the late Roberto Goizueta, the former CEO of The Coca-Cola Company. During his tenure, he not only produced immense value for the company and shareholders but also created a unique company culture. In my early 20s, he inspired me to pursue a career in management through an act of kindness to me, which had a significant impact on my life. The experience motivated me to follow his path and strive to make a similar difference for others. If I were able, I would like to thank him for profoundly influencing my career journey.
As a consumer, what is your favorite company and why?
Unquestionably, it would be Four Seasons. It’s a company I have long admired – it’s a true honor to now have the opportunity to lead this team as President and CEO. For over 60 years, Four Seasons has been at the forefront of the industry, pushing the envelope, enhancing luxury service, and always putting heart and kindness first. These aren’t just ideals – they’re the core of who we are, thanks to our strong culture and incredible teams.
But as a consumer, one of my favorite brands is Montblanc. When I started my professional career decades ago, I was given a Montblanc pen. From that moment, I started the tradition of always carrying the pen with a Montblanc notebook to record my to do’s, thoughts, and notes. I’ve now used hundreds of notebooks, which have all the content of my professional years. In spite of the emergence of digital tools, there’s no substitute to writing with a fine pen and in a beautifully designed notebook. Over the years, I’ve also added cufflinks, a briefcase, and a suitcase to my Montblanc collection, extending my relationship with a brand that has been a part of my professional journey.