????如果初步的努力未能阻止員工的消極對抗行為，老板可以在他們未能實現目標的時候施加影響。如果有人開會遲到，不要特地為他們回述會議要點，這既能鼓勵及時出席的員工，又懲罰了那些拖拖拉拉的人。如果員工總是找各種借口為自己錯過了最終期限開脫，老板可以說：“你的工作負擔可能太重了。”然后把他的業務分配給其他的員工。這種反制措施看起來也有點類似消極對抗，但有時候，以毒攻毒也是不得已而為之。

該放棄時就放棄

????最后，你或許不得不承認，自己已經盡了全力，只能把問題員工轉到其他部門，或者把他解雇。

????Voice.com是位于安大略省倫敦市的一個配音人才交流平臺。公司總裁兼CEO戴維?茨卡瑞利表示，公司全體20名員工每天都必須參加長約15分鐘的“碰頭會”。后來，有一個部門的主管開始遲到早退，或者干脆缺席，茨卡瑞利意識到肯定出問題了。

????他說：“碰頭會的目的是發現公司的問題。如果有人總是缺席，不想在公司其他同事面前露面，我就知道肯定有更深層的問題。”

????而且，曾有些客戶遇到麻煩，或對Voice.com提出投訴，此人卻惡語相向。茨卡瑞利找他談了話，希望他能改變態度，沒想到卻適得其反，最后，他只得把他辭退。

????他說：“所有人都知道最后會是這樣的收場。因為他的所作所為早已讓大家厭煩。”

譯者：劉進龍/汪皓

????If these first efforts fail to stop the passive aggressive behavior, you can try to impose consequences when they don't meet their goals. Refuse to recap meetings for someone who arrives late, which both encourages those who showed up on time and penalizes those who dawdled. And if someone makes excuses for missing a deadline, consider saying, "you must have too much on your plate," and look to others to take on additional assignments. If this seems like a passive aggressive response, well, you may have to fight fire with fire.

When it's time to throw in the towel

????Ultimately, you may have to acknowledge that you've done all you can do and either transfer that person to another department or fire them.

????At Voices.com, a marketplace for voiceover talent based in London, Ontario, all 20 staff members attend a mandatory daily "huddle" that lasts 15 minutes, says David Ciccarelli, the company's president and CEO. When one department head started to show up late, leave early, or just skip the meeting altogether, Ciccarelli knew there was a problem.

????"It's my health check," he says of the huddle. "If someone's withdrawing constantly from that, I know there's a deeper issue because they don't want to be seen by other people in the company."

????This particular employee also made disparaging remarks about Voices.com customers who had problems or complaints. Ciccarelli met with the person and asked for an attitude improvement, but the problem only grew worse and he had to fire the employee.

????"Everybody saw it coming," he says. "It was starting to wear on other people."