在The Points Guy的年度排名中，達美航空（Delta Airlines）取代阿拉斯加航空（Alaska Airlines），成為了美國最佳運營商。

這家旅游新聞網(wǎng)站的第三次年度榜單根據(jù)準點率、旅客滿意度、價格、舒適度、航班取消和行李遺失等因素，對美國各大航空公司進行了從好到壞的排名。

邊疆航空（Frontier Airlines）今年排在最后，較之去年下降了五名。

阿拉斯加航空過去兩年都在The Points Guy的榜單中暫居榜首，今年掉至次席。2018年的第三名達美航空憑借93%的準點率和近乎為零的機票超售奪得桂冠。西南航空名列第三。

The Points Guy的創(chuàng)始人和首席執(zhí)行官布萊恩·凱利在一份聲明中表示：“這是美國航空公司里程碑的一年，這份報告的排名變動直接體現(xiàn)了業(yè)內(nèi)的變革和旅客的偏好。我們的團隊不知疲倦地根據(jù)如今旅客最為看重的特質(zhì)，為國內(nèi)航空公司的排名提供了這份出色的參照。”

夏威夷航空是今年表現(xiàn)轉(zhuǎn)好最明顯的公司，在榜單上提升四位來到第五名。它的排名之所以提升，準點率是最重要的因素。

與此同時，邊疆航空的延誤率達到四分之一，還有大量旅客投訴。這可能是因為有不少旅客因為機票超售而無法登機，或是因為該公司的乘務員會收取小費。

以下是完整榜單：

1. 達美航空

2. 阿拉斯加航空

3. 西南航空

4. 聯(lián)合航空

5. 夏威夷航空

6. 美國航空

7. 捷藍航空

8. 忠實航空

9. 精神航空

10. 邊疆航空（財富中文網(wǎng)）

譯者：嚴匡正

Delta Airlines has unseated Alaska Airlines as the nation’s best carrier, in an annual ranking by The Points Guy.

The travel news website’s third annual list runs down the nation’s major carriers from best to worst, based on a number of factors, including timeliness, customer satisfaction, pricing, comfort, cancellations, and lost baggage.

Frontier Airlines ranked last on the 2019 list, falling five spots from last year.

While Alaska held the top spot for the last two years in The Points Guy rankings, it fell to second place this year. Delta, which was third in 2018, stepped up its game, arriving on time nearly 93% of the time and rarely bumping passengers, to capture top honors. Southwest came in third.

“It’s been a milestone year for aviation in America, and this report directly reflects the changes in the industry and consumer preferences with shake-ups in our top rankings,” said Brian Kelly, CEO and founder of The Points Guy, in a statement. “Our team has worked tirelessly to create this preeminent resource for ranking domestic airlines based on what matters to travelers now.”

Hawaiian airlines shows the biggest comeback this year, climbing four places to fifth place. Timeliness of flights helped fuel that increase.

Frontier, meanwhile, saw one out of four planes delayed and a high number of customer complaints, perhaps due to the high number of passengers bumped from planes or because its flight attendants take tips.

Here’s a complete look at the list:

1. Delta

2. Alaska

3. Southwest

4. United

5. Hawaiian

6. American

7. JetBlue

8. Allegiant

9. Spirit

10. Frontier