????你最大的失敗是什么？

????曾經不止一次，當我的團隊成員帶著極富創意的想法來找我，我卻過早的將它們槍斃。我的優勢之一是務實，但有時我必須有所克制（尤其是在運作一個設計團隊時）。

????你最欽佩哪位商界或科技界人士？為什么？

????博柏利（Burberry）首席執行官安吉拉?阿倫德。她帶領博柏利實現了跨越式發展，這一點令人欽佩。在我看來，她的特別之處在于，她公開討論商業人性化的一面——真實、正能量以及靈感的力量。我十分欣賞她公開談論“五五開”，即在直覺和感覺以及客觀分析間實現平衡，以及這一點為她的成功做出的貢獻。阿倫德欣然接受商業人性化的一面，同時把它作為推動博柏利前進的力量。

????哪個技術部門最令你興奮？

????我最近剛剛搬了新家，跟同許多承包商以及其他服務提供商打過交道。我意識到，人們仍然很難獲取可靠的評級和美譽度指標。我驚訝地發現，要找到關于有線電視、管道工程等公司未經過濾的、真實的評論相當困難。

????你如何平衡工作與生活？

????在這方面，我學到的最大教訓是，你必須自己設定界線。沒人會來叫你及時下班回家，與家人共進晚餐。設定適合自己的時間表，別人才會尊重你的選擇。

????每個領導者都應當具備的特征是什么？

????換位思考。偉大的服務源自了解他人的需求。偉大的管理來自以身作則、激勵他人。以上兩點缺乏換位思考能力的人都做不到。（財富中文網）

????譯者：項航

????What has been your biggest failure?

????There have been times when my team members have come to me with really big, outrageously creative ideas and I've shot them down too early. One of my strengths is my pragmatism, but sometimes I have to keep it in check (especially when running a design team).

????What business or technology person do you admire most? Why?

????Angela Ahrendts, CEO of Burberry. Yes, she's grown Burberry by leaps and bounds and that's something to be admired. What's special about her to me is the way she openly talks about the human side of business—the power of authenticity, positive energy, and inspiration. I love that she openly talks about being "50/50", a balance of intuition and feeling with hardcore analysis and how that has contributed to her success. She embraces the people side of business and uses that as a strength to propel the company forward.

????What technology sector excites you most?

????I just moved into a new house and engaged with many contractors and other service providers, and I realized there is still a huge gap in access to honest ratings and reputation indicators. I was surprised at how difficult it was to find unfiltered, authentic reviews of companies—from cable to plumbing and so on.

????What do you do to live a balanced life?

????The biggest lesson I've learned in this area is that you have to set your own limits. No one else is going to tell you to leave?in time to get home for a family dinner. Set the schedule that works for you and others will respect it.

????What is one characteristic that every leader should possess?

????Empathy. Great service comes from understanding others' needs. Great management comes from leading through example and inspiring others. Neither can be done by someone who is out of touch.