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通用汽車管家服務無限接近獨立運營

通用汽車管家服務無限接近獨立運營

Doron Levin 2011-12-07
通用汽車公司的汽車管家服務在向其他汽車廠商生產的汽車開放的同時,也因為增添了新的應用而變得更為實用。這意味著,該公司將來很可能將此服務獨立出去。

????通用汽車公司(General Motors)推出高科技車載信息服務OnStar的長期目標即將實現。正是由于OnStar,消費者才會趨之若鶩地購買通用產品。這同時也意味著,OnStar正迅速地成為一項價值連城的資產,它甚至可以幫助通用汽車實現融資。

????為了在駕駛席上增加移動通信功能,通用汽車于1995年創建了OnStar服務。與傳統的內置全球定位系統(GPS)裝置不同,OnStar要依賴于蜂窩網絡,而駕駛員在有緊急需求或者需要方向指引時可以使用該網絡聯系汽車銷售代表。多年來,通用汽車不斷為OnStar增添了大量新的特性,比如遠程解鎖服務,甚至追蹤被盜車輛等。

????現在,OnStar的服務方式不斷翻新。因此,從財務上講,將這項業務分割出去,成立一家獨立的上市公司的做法愈來愈可行。盡管通用汽車目前仍未準備對此舉公開發表看法,但它實際上已經開始為這個目標打基礎了。該公司董事會副主席史蒂夫·格斯基最近與公司及OnStar的業務高管們就此進行了討論。

????今年2月,琳達·馬歇爾被任命為OnStar業務首席執行官。在她的帶領下,該服務迅速成長,對于其他技術而言,它變得更加“開放”,更加“不可限量”,而不再是只能應用于卡迪拉克和雪佛蘭等通用產品中的封閉式系統。馬歇爾曾是一名技術高管,她和通用汽車的首席執行官丹·阿克森曾在通信公司Nextel Communications共事。“隨著業務的發展,技術也發生了改變。”她在一封電子郵件中寫道。“我們深知,我們需要賦予客戶選擇權,讓其自行決定如何與周圍的環境保持聯系。”

????與蘋果公司(Apple)的iPhone和谷歌公司(Google)的安卓系統(Android)很像,通用汽車也將OnStar向應用開發領域開放。比如,點對點汽車共享公司RelayRides就可以用OnStar支持一項智能手機應用;借助該應用,客戶可以查看哪些車輛可供使用,預定車輛,透過全球定位系統找到預定的車輛,并打開車門。OnStar的早期版本與客戶智能手機、音樂播放清單、地址簿、以及其他應用的集成效果不佳。

????今年10月,通用汽車開始銷售一款價值299美元的OnStar后視鏡,該后視鏡可應用于非通用汽車品牌的車型。【通用汽車將其競爭對手豐田公司(Toyota)裝配了該設備的汽車發給評測師們使用。】該公司表示,現在公布該產品的銷售情況為時尚早。此外,通用汽車也在對一款基于OnStar的設備進行測試。借助該設備,用戶可以將智能手機綁定雪佛蘭混合動力車,與公用事業公司通信,以確定為車輛充電的最佳時機。

????通用汽車的高管們對于OnStar業務在中國的發展潛力尤其抱持樂觀的態度。因為,在中國,OnStar已經擁有37萬名用戶。

????然而,相較于其他特性,通用汽車對OnStar的安全性尤其關注。事故發生時,OnStar會自動呼叫緊急醫療服務。通用汽車表示,在美國,這樣的情況每月會出現約2,800次。警察平均每月會使用460次OnStar服務,用以確定被盜的通用生產汽車所在的位置,或者借助它使被盜通用汽車操作失靈。馬歇爾稱:“加強安全防衛,部署監測措施”,以提升OnStar的核心業務,這是她上任以來最重要的成就。

????如此說來,更為開放且更加實用的OnStar到底價值幾何?據一位不愿透露姓名的前通用汽車高管介紹,OnStar擁有近500萬名付費客戶,其營收額為15億美元,并且產生了巨大的利潤,市值至少為70億美元。2009年,通用汽車宣告破產,該公司曾嘗試賣掉OnStar,當時發現這項業務的價值可高達20~40億美元。

????OnStar早期不過是項按月付費的服務,駕駛員們通過它可以聯系到接線員,以享受后者提供的不同服務。但是,長期以來,OnStar獨一無二的特性遭到了雷克薩斯等其他品牌的強勁挑戰。后者在其最新車型中裝配的服務與OnStar不相上下。一名豐田高管稱:“在我們眼里,這個系統可以取悅客戶,但并不是哪天能夠獨擋一面的搖錢樹。”OnStar也一樣。

????譯者:大海

????General Motors is nearing its long-term goal of making OnStar, its high-tech telematics service, a compelling reason for consumers to buy its cars. That means OnStar is also quickly becoming a valuable asset that could help the auto maker raise capital.

????Founded in 1995, OnStar was GM's (GM) bid to bring mobile communications to the driver's seat. Unlike traditional in-dash GPS units, OnStar relies on a cellular network that drivers can use to contact representatives for emergency services or directions. Over the years, the company added features such as the ability to open locked doors remotely and even track stolen vehicles.

????Now, a raft of new ways to use the service has strengthened the financial case for spinning off the subsidiary as a public company. While GM isn't yet ready to talk about such a move publicly, the automaker is laying the groundwork. Steve Girsky, GM's vice chairman, has discussed the idea with GM and OnStar executives.

????Under the direction of Linda Marshall, who was appointed chief executive in February, OnStar is accelerating initiatives to be more "open and agnostic" to other technologies rather than maintain a closed system that only worked in GM models like Cadillacs and Chevrolets. Marshall is a former telephony executive who knew GM CEO Dan Akerson when they both worked at Nextel Communications. "As our business has grown, technology has changed," she wrote in an email. "We know that we need to give customers the choice of how they want to connect with the world around them."

????GM has opened OnStar to application development much like Apple's (AAPL) iPhone or Google's (GOOG) Android. For example, RelayRides is a peer-to-peer car sharing venture. RelayRides will use OnStar to power a smartphone app that allows customers to check for available cars, make a reservation, locate a reserved vehicle via GPS and unlock the doors. Earlier versions of OnStar didn't integrate particularly well with customer smartphones, music lists, addresses and other applications.

????In October, GM began selling a $299 OnStar rear view mirror that can be installed in non-GM models. (GM sent reviewers cars from rival Toyota (TM) outfitted with the device.) The automaker says it's too early to disclose how the product is selling. GM also is testing an OnStar-based device that can pair a smartphone with its Chevrolet Volt gas-electric car, communicating with utilities to determine the best times to recharge the vehicle for instance.

????GM executives are particularly optimistic about OnStar's potential in China, where about 370,000 customers are already using it.

????GM pushes the safety and security aspect of OnStar harder than any of its other attributes, though. In the event of an accident, emergency medical services are automatically summoned, something which happens about 2,800 times a month in the U.S. according to the company. Police officers use OnStar an average of 460 times a month to locate or disable a GM car that's been stolen. Marshall said "putting additional safety and monitoring measures in place" to enhance OnStar's core business is her most important accomplishment to date.

????So how much could a more open and useful OnStar really be worth? OnStar's approximately 5 million paying customers generate about $1.5 billion in revenue and enough profit to justify a market capitalization of at least $7 billion, according to one former GM executive that declined to be named. During its 2009 bankruptcy, GM explored selling the subsidiary and discovered it might fetch $2 billion to $4 billion.

????The GM service in its early days was the only service that, for a monthly fee, could link the driver with a live operator who could provide various services. But that exclusivity has been matched by others like Lexus, which equips its newest models with a service that more or less matches OnStar. Says one Toyota executive, "We see the system as something to please our customers, not as a moneymaker that might stand one day on its own." Like OnStar.

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